How do you describe customer service on a resume

Posted by Gladstone Resume on 12 Jan 2025

When applying for a client service job, it’s important to include your qualifications and experience in your resume. A professionally written resume can make a big difference in getting the job you want. We at Gladstone Resume, we specialize in providing resume writing services to help you stand out from the rest of the applicants. In this post, we’ll give you tips on how to talk about the level of customer service in your resume.

  1. Utilize action verbs when you are describing your customer experience, use action verbs like "assisted," "resolved," or "responded." These verbs demonstrate that you have actively been involved in the work of customer service and have seen results.
  2. Make sure to include specific job duties and responsibilities: Be precise when describing your service experience. Instead of simply saying "worked in customer service," you should say "managed a team of customer service reps and dealt with complaints from customers."
  3. Use metrics: Provide relevant metrics , such as customer satisfaction rates , to prove the effect of your efforts. For instance, "increased customer satisfaction by 15% through efficient problem-solving techniques."
  4. Customize your resume: tailor your resume for the customer service job you’re applying for. Include the relevant skills and experience that you have that will be most useful for the job.
  5. Check your resume for errors and seek help from a professional Make sure you proofread your resume prior to submitting it to ensure that the resume is error-free. If you need help, consider seeking professional help through Gladstone Resume.

Following these steps and guidelines, you can write a customer service resume that effectively highlights your relevant work experience and skills. Make sure to make your resume specific to the specific position you’re applying to and ensure that you have it proofread before you submit it. Gladstone Resume can also assist you in creating an effective resume that displays your capabilities and work experience.

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